Self-service portal for customers: Everything at your fingertips
With Datamotive's customer portal, you give customers the tools to easily manage their data and vehicles themselves. By offering a user-friendly environment, you increase customer satisfaction, improve loyalty and strengthen the relationship with your customers.
Constant access to everything customers need
The customer portal is designed to give customers quick and easy access to everything they need:
View, change and update personal data
Customers can easily check and update their contact details or vehicle details, so that everything is always up to date. No complicated processes or long waiting times, but instant access via an intuitive platform.
Maintenance advice
From the customer portal, customers can easily submit their mileage, request a vehicle valuation or even schedule a workshop appointment. Recommended maintenance is displayed instantly, so customers know exactly what is needed and when.
Setting communication preferences
The portal allows customers to specify how they want to be contacted. Whether emails, phone calls or push notifications, customers can choose how they want to be informed, ensuring a personal and pleasant experience.
‘Thanks to the user-friendly platform, we see that customers arrange more and more themselves. This not only saves time for them, but also for us, as we receive fewer phone calls.’
Paul van Bussel, Marketeer Pouw
The key to better customer relations
Customer insight and loyalty
Datamotive's customer portal cleverly collects customer data, behaviour and interactions. This enables us to offer customers relevant information at exactly the right time. In addition, the customer portal enables the integration of a loyalty programme, which rewards loyal customers through a flexible points system that can be used for vouchers and exclusive benefits.
Seamless integration with required systems
Smart connections for maximum impact
Datamotive integrates effortlessly with existing CRM and dealer systems and enriches them with external data. Thanks to a unique registration process, based on e-mail address, we automatically link the right customer information. This data can then be sent to a Customer Data Platform (CDP), where it converges into a complete customer profile. This allows marketing campaigns to be even more targeted and effective.
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